Insurance and ski/snowboard racks
are all included in the rental rate.

Cancellation fees after your reservation is confirmed (payment completed) depend on the number of days before your rental start date:
· 60 days or more: free (full refund)
· 59–30 days: 20% of the total rental fee
· 29–8 days: 50%
· 7 days or less (with notice): 80%
· No-show (no notice): 100% — no refund

A current driver's licence is mandatory. If you are visiting from overseas, a passport and an International Driving Permit (IDP — one issued under the 1949 Geneva Convention) are also required. Licences issued in Switzerland, Germany, France, Belgium, Monaco or Taiwan require an official Japanese translation as well. Please obtain your IDP from the official issuing body in your home country (such as your national automobile association) before travelling.

In the event of an accident, renters must first ensure everyone's safety, immediately contact the police (110), and then notify our office.

Insurance & Compensation Coverage

When renting a vehicle, insurance and compensation coverage is provided for accidents where the renter or authorized driver becomes legally liable, subject to the terms of the rental agreement. Coverage includes unlimited bodily injury liability (including compulsory automobile liability insurance) for injuries, medical expenses, hospitalization costs, disability, or death caused to third parties.

It also includes unlimited property damage liability per accident for damage to other vehicles, buildings, fences, guardrails, utility poles, and other property. In addition, personal accident coverage of up to ¥30,000,000 is provided for drivers and passengers, covering injuries, medical expenses, and hospitalization costs.

Damage to the Rental Vehicle (CDW)

Damage to the rental vehicle itself is covered by our insurance, and the renter is not charged for repair costs or a deductible. This is equivalent to a Collision Damage Waiver (CDW) and is included at no additional charge. Please note that if the vehicle is damaged, the Non-Operation Charge (NOC) described below applies, and no NOC waiver option is available.

Insurance may not apply in cases such as driving under the influence of alcohol, driving without a valid licence, allowing an unauthorized driver to operate the vehicle, failing to report the accident to the police, or intentional damage. Full details and exclusions are contained in the rental agreement.

Non-Operation Charge (NOC) & Accessory Damage

If a rental vehicle is damaged during the rental period, a Non-Operation Charge (NOC) may apply to compensate for the loss of business while the vehicle is unavailable for rental, regardless of who is at fault.

If the vehicle remains drivable and is returned to the agreed return location, the NOC is ¥100,000. If the vehicle is not drivable and cannot be returned to the agreed location, the NOC is ¥150,000. These charges are tax-exempt and are not covered by insurance. Renters are also responsible for rental accessories and equipment.

If an accessory such as a navigation system, child seat, ETC device, charging cable, or other rental equipment is lost or damaged beyond repair, the renter will be charged 100% of the replacement cost.

If an accessory is damaged but repairable, the renter will be charged 100% of the repair cost. These charges apply separately from any insurance coverage or NOC charges.

All our vehicles come equipped with AWD/4WD and studless winter tyres so chains are not required.

All our vehicles come equipped with ski/snowboard attachments. There is no need to bring your own straps or fixings.

Yes, all our vehicles are non-smoking, including e-cigarettes. If smoking inside a vehicle is detected, a cleaning and deodorising fee will be charged.